It is well established that positive relationships between patients and providers drive better health outcomes. That’s why hospitals and healthcare organizations are devoting more and more resources to improving their patient experiences every year.
In their annual report on the subject of patient experience, the Beryl Institute found that commitments to improved patient experiences are increasing across the board. Their survey included almost 1,700 respondents from 26 countries and 6 continents. Of those, only 1% of respondents said they had not yet begun efforts to address patient experience, and 26% said they already had well established patient experiences integrated into their daily practices.
In their white paper, Connected, the Institute outlines several critical points that were identified by patients and providers as key to positive patient experiences:
Generosity of time to discuss medical issues and concerns.
Collaboration is a partnership that requires honest dialogue.
Provide all the pertinent information and best treatment options — pros and cons included.
Communication access to the doctor after office hours.
At Vera Whole Health, these same practices are integrated into the foundation of every patient-provider relationship.
Generous time to discuss issues
Seven minutes. That’s the national average appointment length. At Vera, appointments average between 30 minutes and an hour. That increase in time allows patients and providers to develop meaningful relationships and discuss all aspects of a patient’s health. To make those conversations more impactful, providers, health coaches, and medical staff are also trained in empathetic listening practices. The result is an experience where patients feel that they are truly heard.
Collaboration & partnership with dedicated care teams
At Vera, patients partner with providers and whole health coaches who form the core of a dedicated care team. With plenty of time during appointments, providers are able to adequately educate and inform patients about their treatment options. That information allows patients to assist in the creation of a personalized care plan that acknowledges their goals and barriers to better health.
Communication after hours
After hours, Vera patients have access to a 24-hour provider online, so they always have a resource to address their needs.
Vera is committed to the patient experience
“This unwavering commitment to the human experience in health care reinforces an idea we have long believed — that all voices matter. And to understand those voices, we must never be afraid to ask what matters to them.” — Excerpt from Connected
Vera’s non-hurried appointments, empathetic listening practices, and dedicated care teams are all efforts to create the best patient experience possible. It’s important not only because it’s the right thing to do, but because it’s also effective.
Our validated client results show that patients who are treated to Vera’s clinical experience are more likely to become engaged and take ownership of their own health. That behavior change drives positive health outcomes. It also lowers costs for patients and employers because healthier patients mean fewer claims and expensive ER visits.
“It’s the accountability I think. It’s knowing someone else cares. I think that’s what the key is. I have somebody to share with. We set these little goals and then I know she’s going to ask about them. Because I am who I am, I want to make it happen. In turn, I’m stronger. I’m extremely strong not only physically but emotionally.” — Rosemary, Vera patient