As things stand, it’s not unusual for patients to wait as long as six months to see a primary care doctor in the Spokane area.
The centers were designed following months of hands-on collaboration with consumers to deliver member-focused personalized care.
Among the innovative and member-friendly features to be offered are:
Access to multiple, full-time, dedicated care teams
30-60 minute appointments for whole health exams
Up to 40 percent of scheduling time reserved for same or next day appointments
24-7 phone and video access to doctors when outside care center hours
Clear and easy to understand pricing
One stop shopping that includes prescription fills, lab work, radiology, X-rays and representatives to answer health insurance and health care questions
Behavioral health and lifestyle coaching
The first of the two care centers opens on January 2, 2020 at 9001 North Country Homes Boulevard, with a second center expected to open in mid-to-late 2020. The centers will operate under the name Vivacity Care Center. They are part of a growing trend of health insurance companies integrating primary care into health plans in order to expand options for members and their families.
“We are taking this bold step to build more primary care facilities in Spokane because we believe no one should have to wait months to see their care provider or feel rushed once they are in the office,” said Dr. John Espinola, executive vice president of health care services for Premera. “Our goal is simple: to delight our customers by creating a better overall experience — one they have come to expect from other industries but has been sorely lacking in health care.”
As the leading health plan in the Pacific Northwest, Premera is partnering with Vera for a number of reasons, including our proven clinical model, high member engagement and satisfaction, and experience in the Washington market.
“We are excited to collaborate with Premera, an organization that shares our foundational belief that relationships between care providers and members are the key to lasting health outcomes,” said Ryan Schmid, president and CEO of Vera. “Everyone should have access to healthcare designed to achieve optimum social, psychological and physical well-being.”
New partnership means job opportunities
This new care center brings a range of professional opportunities for patient-focused healthcare providers and support staff to be part of a medical group that’s transforming healthcare.
When fully operational each center will employ up to 40 people, including doctors, nurses, behavioral health professionals, health coaches, medical assistants, administrative staff and radiology technicians.
1) Regional Lead Provider As clinical leader, you'll set the standard of clinical excellence and assure delivery of high quality care to create an unforgettable patient experience. You'll work closely with your Practice Manager and Account Executive on the clinic triad team.
2) Nurse Practitioner Partner with like-minded health professionals to address preventive, chronic and acute care needs. You'll be part of a collaborative team that integrates a whole health coach focused on behavior change, and together will support patients in reaching wellness goals.
3) LPN/LVN or Medical Assistant Own a diverse range of administrative and clinical tasks to assist our clinical providers. Deliver excellent patient service and ensure the clinic runs efficiently by managing front office duties and patient flow.
4) Whole Health Coach Integrated as a key member of the clinical care team, you'll work collaboratively with diverse patient populations to engage them in their well-being and support them in achieving personal health goals. You'll facilitate coaching across individuals and groups, primarily in-person.
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