Evaluating the responses to a Request for Proposal (RFP) is standard procedure for any organization looking to make an informed decision about their healthcare vendor. Responses to RFPs are an excellent opportunity to compare and contrast the benefits and services of varying providers, but knowing good answers from bad ones is difficult if you don't have a solid point of reference. Good responses should reflect actual outcomes and provide real-world examples. To get an idea of what to look for, here's a sneak peek of our response approach to some of the most standard RFP questions and prompts.
The patient experience begins before they even set foot in a Vera clinic. Our marketing teams work closely with your HR teams and organizational leaders to effectively communicate the benefits of Vera clinics prior to launch so that patients feel comfortable and excited to use their new clinic.
Clinics are designed to be comfortable, warm, welcoming environments that foster collaboration between patients, providers, health coaches, and medical staff. We have positioned our clinics to represent the leading edge of healthcare and designed them to match.
For scheduled appointments, there is no wait for patients. For acute visits, wait times average less than 5 minutes. Vera appointments position providers to spend 30 minutes to an hour with their patients, compared to a national average of just 7 minutes. Longer appointments allow for comprehensive discussions of all of a patient’s health issues and ensure providers can offer treatment plans that go beyond a simple prescription.
All members of the Vera staff, including providers, health coaches, and medical staff, practice empathetic listening. Empathetic listening means that providers truly listen to a patient's health concerns. It allows patients and providers to form meaningful relationships, discuss goals and barriers to better health, and collaborate on personalized care plans.
Vera uses data analytics to create a national database of high-value, low-cost, in-network providers. Using the information, providers refer patients to the most appropriate specialist for their needs. Vera providers partner with specialists to share comprehensive patient views to ensure continuity of care and a seamless patient experience.
Vera referrals are also highly coordinated for pre- and post-care so patients can properly prepare for their specialist appointment and get any necessary follow-up care they need once they’ve seen their specialist, greatly increasing the success of specialist visits.
The effectiveness of the Vera model is measured in outcomes and driven by data. We use predictive risk analytics, performance targets, and standard measures of quality care to measure the impact of our clinics. Data is regularly reviewed to ensure that those metrics align with our clinical practices. Here’s a sample of the types of reports we provide:
Vera is also adept at creating custom reports that cater to the needs of individual organizations and unique populations.
Value proposition strengthens over time, as savings from waste transitions to savings from healthier individuals
At Vera, our RFP responses reflect real outcomes backed by data because better healthcare doesn't start with jargon and hyperbole, it starts with proven results.
If you would like to learn more about APC, we recommend Advanced Primary Care: A Proven Value-Based Model That Drives Real Outcomes