Payers > Member Experience

The best experience for your members

An exceptional member experience is the most effective way to ensure that you can acquire and retain more members and grow your market share. And advanced primary care is the best, most effective entry into delivery.

How advanced primary care transforms the member experience

Advanced primary care goes beyond symptomatic treatment and improves the bio, psycho, and social health of every member in dedicated care centers. Payers who implement advanced primary care give their members an entirely unexpected member experience, including:

Longer appointments that allow patients to talk and providers to truly listen — a space in which patients feel heard and can build trust with their provider

Professional health coaches who use the Transtheoretical Change Model to help patients improve their lifestyles and achieve life goals

Empathetic listening that goes beyond prescriptive medicine, building relational connection and understanding of a person’s whole health

Customized care and qualified providers equipped to meet the specific needs of their member panels, whether general or Medicare Advantage populations

And there’s more:

Specialty care that’s ready — when it’s needed

In the advanced primary care model, 80-90% of care is provided in the primary care setting. This empowers care teams to:

  • Provide care coordination where appropriate
  • Initiate follow-up and integration into members’ care plans back at the care center
  • Prevent gaps in communication and treatment
Added value for Medicare Advantage populations

Coordinated specialty care is particularly beneficial to Medicare Advantage populations who are often managing more than one chronic condition. By providing better care to these populations, overall population health outcomes increase — and payers are able to improve the member experience.

Getting started with Vera Whole Health

Partnering with us means gaining peace of mind. You know that you’re providing the best option to set you apart from the competition, ensure member satisfaction, and reduce costs. We’ll even help you to strategize and plan for an effective rollout of our services with minimal disruption for your members.

Learn How to Get Started

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Vera's advanced primary care services are available in the State of Washington to:
1. Individuals designated by a registered or admitted health carrier: An individual who a Washington state registered or admitted health carrier ("Carrier") contracting with Vera has designated as qualified to obtain Vera services and who is enrolled in such Carrier's:
(a) fully insured group plan; or,
(b) administered self-insured group plan; or,
(c) reciprocal network access program [such as the BlueCard program]; or,
(d) fully-insured plan issued through a state or federal program; or,
(e) fully-insured individual plan.

2. Individuals Designated by a Self-Funded Employer or Self-Funded Union Trust: An individual who a self-funded employer or self-funded union trust contracting with Vera has designated as qualified to obtain Vera services.

Connect with us today

Are you ready to create more value and improve health outcomes? Connect with us for an in-depth consultation.